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452 Articles Found
Article#	Search Score	Ticket	Type
79664	20	How do we resolve the wait operation timed out error when selecting MyOrders?	How To
78360	20	How to Update the ADFS Certificate in Print Shop Pro?	How To
77820	20	How to Configure a Mailing Type to a Mailing Method?	How To
77747	20	How to configure a print staff member as the Assigned / Designer on a print order?	How To
77616	20	How to update the certificate configured for Single Sign-On in PSP?	How To
77105	20	How to Edit the Cut-Down Size in a Print Order	How To
76221	20	How to clone a Finished Size from One Order Category to Different Category?	How To
75962	20	How to Disable Customer Printing of Job Ticket ?	How To
75047	20	How do we resolve the 'ddlDistributioonLists' has a SelectedValue which is invalid because it does not exist in the list of items" error when cloning an order?	How To
74609	20	How can an Admin user see all of the orders they approve?	How To
74533	20	How to automatically close projects when all related print jobs are completed.	How To
74405	20	How to add a new vendor?	How To
74201	20	How to add an account number to a customer's profile?	How To
73980	20	How to configure the default shipping method for print orders?	How To
73766	20	How do you manually adjust the inventory level for a paper stock?	How To
73580	20	How to change the Number of Records default in the Print Order List?	How To
73014	20	How to Configure a Bindery Options to a Finished Size?	How To
73013	20	How to add a bindery option?	How To
72648	20	How to configure the default Sort by Direction or Then by Direction for a print order list?	How To
72647	20	How to print a printable job ticket for a Graphic Design order?	How To
72646	20	How to configure a Project to close after the last order has been closed.	How To
71690	20	How to configure a store product with multiple quantities and price options.	How To
71689	20	How to configure a default status to assign to multiple orders within a project when a project is closed.	How To
70655	20	How to use the Cost Update Tool to evaluate your costs vs. what is being charged to customer customers to ensure cost recovery	How To
64570	20	How to edit the messages on the final page of the print order if a file is attached or not attached to the request?	How To
64567	20	How to configure help text instructions to assist customers with completing the Job Name field when placing print orders.	How To
60138	20	How to restrict file attachment types in print orders to PDF only?	How To
59996	20	How to configure the Additional Stock option to default to No Print?	How To
59995	20	The webuser has the Approved option selected but, they get the message: "Your Account has been registered but has not yer been approved. You may not log in until your account has been approved." The Approved setting that is viewed in User Management does not match the setting in the database.	Issue
59914	20	How to configure a URL Rewrite Rule for all web pages to use HTTPS?	How To
59912	20	How to configure a redirect for the PSP website?	How To
59275	20	How can I view and re-activate an order that was canceled by a customer?	How To
58826	20	How to add a new cut choice?	How To
58101	20	How to edit the text located above the login username and password?	How To
57693	20	How to see the report or notification if a paper stock is below the threshold?	How To
56980	20	How to require the customer to enter a job name when submitting a Graphics Order?	How To
56979	20	How to require the customer to enter a job name submitting a Mailing Order?	How To
56978	20	How to require the customer to enter a job name submitting a Template Order?	How To
56977	20	How to configure questions for the detail of a Mailing Insert?	How To
56976	20	How to configure Account Number Breakout fields for Account Number Direct Entry?	How To
56975	20	How to configure the account number submitted to be auto-approved for existing account numbers configured to the user's profile?	How To
56974	20	How to configure an email to be sent to Admin and Dev Users When New Registrant Needs Activation?	How To
56973	20	How to configure an email to send to a new user when their registration has been approved?	How To
56972	20	How to configure an email to send to new user registrations?	How To
56970	20	How to configure Cover Stock Options in a Finished Size?	How To
56934	20	The statuses on a print or store order are missing or are limited. How do I resolve this? I am not able to view all of the order statuses within the drop-down list on an order.	Issue
56914	20	How to view the Sales Summary report?	How To
56913	20	How to configure labels as finished size?	How To
56909	20	How to update multiple account numbers at one time?	How To
56908	20	How to configure a bleed option as a finished size?	How To
56907	20	How to turn off the option to clone notes when cloning a print order?	How To
56906	20	How to turn on the Status Date column in the print order search filter?	How To
56905	20	How to prevent a customer from viewing a file attached to an order?	How To
56902	20	How to edit a paper style?	How To
56901	20	How to configure order category groups?	How To
56900	20	How to export orders by a specific status entered by a specific user?	How To
56897	20	How to search the PSP knowledge base?	How To
54786	20	How to ensure page number footers in word documents retain formatting when documents are converted to a PDF using the PSP Document Converter Module.	How To
54750	20	Server Error in '/PSP/appNet' Application Compilation Error Compile Error Message: could not find library 'c:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\psp_appnet\....... Source Error: [No relevant source lines] The system is looking for a temporary .dll file that does not exist	Issue
54717	20	How to configure the settings for LDAPS query with LDAP (Directory Integration)?	How To
54545	20	How to change a user's name (e.g., married) within PSP when using Directory Integration?	How To
54508	20	How to view or export orders by a specific order status?	How To
53805	20	How to empty the notes on a cloned order?	How To
53804	20	How to turn off the option for customers to clone print or store orders?	How To
53328	20	How to add the Status Date to the Print Order Search listing?	How To
53246	20	How to configure Work Types for the Work Timer on a Print Order	How To
53229	20	How to configure a link to open in a new window or tab	How To
52842	20	How to restrict customers from viewing file attachments on a print order	How To
52478	20	How to configure a bleed option for an order category. Note: This does NOT apply to Wide Format options.	How To
52330	20	How to Update multiple Account Numbers at one time.	How To
52148	20	How to edit the stock style.	How To
51636	20	How to view a report of Sales Summary for each month.	How To
51155	20	How to ensure Web Accessibility for your PSP website?	How To
50343	20	How to view a list of Print Orders by status date.	How To
50164	20	PDF generated with DocConverter does not produce the same as the original file. The PDF that is generated is inserting page breaks.	Issue
49439	20	How to batch change order statuses?	How To
49168	20	Configure file proof approval approver to a file using Graphic Design Manager?	How To
49165	20	End-user is not able to see orders they submitted End-user is not able to see orders they submitted	Issue
49047	20	Configure PSP to pass values from an order to a Customer Survey using Google Forms?	How To
48964	20	How to ADD/MODIFY a SITE / DEPARTMENT.	How To
48948	20	How to create Order Category Groups.	How To
48735	20	How to change the Job Number Prefix.	How To
48727	20	How to filter account numbers by User	How To
47564	20	Server Error in '/PSP/appNet' Application. Compilation Error [No relevant source lines] Compiler Error Message: BC2017: could not fine library 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\psp_appnet\	Issue
46075	20	How to configure stock colors.	How To
44966	20	How to limit the number of attachments to a print order.	How To
44498	20	How to disable or not approve a User Registration.	How To
43188	20	How to add custom images.	How To
42789	20	How to view a Summary of Monthly Charges by account number.	How To
41729	20	How to adjust the job tickets to have the Item Number of the stock show up under the stocks section.	How To
40316	20	How to change the quantity of a Template Order and update the price?	How To
40216	20	How to Disable File Attachment Upload	How To
39846	20	How to Modify the FROM and REPLY email address	How To
39495	20	How to remove an attachment(s) from a completed/closed order.	How To
36816	20	How to limit visibility permissions for Store Products to specific Sites?	How To
36576	20	How to Clone a Stock from within a Print Order	How To
32631	20	How to Configure a User to See All Orders They Have Created in My Orders?	How To
32427	20	How to set the page dimensions of a template by pixels instead of inches.	How To
32167	20	How to add fonts to Template Builder?	How To
32049	20	How To show File Type Guidelines by Default	How To
30472	20	How to Reject a User's Registration Request for Approval?	How To
30232	20	How To Find Orders for a Specific Order Category Within a Date Range?	How To
29813	20	How To Adjust the Size of the Shipping Label	How To
28643	20	How To Turn on Special Instructions Box for Template Orders	How To
27707	20	How to set the default number of lead days for Store Orders	How To
26273	20	How to Configure Paper Stock Inventory Controls	How To
26251	20	How To Configure a Store Product	How To
26180	20	How to enable reCAPTCHA to prevent unauthorized registration to your PSP site.	How To
26015	20	I get the following error when registering: reCAPTCHA V1 IS SHUTDOWN The reCAPTCHA is out of date	Issue
25919	20	How to enable file upload disclaimer to protect my organization from claims of privacy violations?	How To
25918	20	How to open an Attachment on a cloned order	How To
25813	20	How to Configure Wide Format Setting	How To
25777	20	How to Search for Users by Site How to Search for Users by Site	How To
25570	20	How do you assign jobs to staff?	How To
25530	20	How to change the fiscal year?	How To
25349	20	How to Turn Off the Convert to PDF for an Attachment?	How To
25272	20	How can I adjust the papers inventory to bring the on hand down to the correct amount ?	How To
25104	20	How to Change the Equipment Assigned to the Stock on a Print Order?	How To
24762	20	How to display the stock description on the job ticket?	How To
24374	20	How to Add a Charge for Boxes in the Shipping Section of a Print Order?	How To
24306	20	How to Change the Email that goes to a customer when the status is changed to a specific status?	How To
24069	20	How to Edit the Status Date on a Closed Print Order	How To
23389	20	How to Activate the Special Instructions Box for an Order Category Finish Size	How To
23288	20	How to Configure the Display Order for Finish Sizes within the Order Category in Webdesk	How To
23251	20	How to Purge Order File Attachments	How To
23236	20	How to Auto-populate the Default Account Number when the Site is selected in PSP Manager	How To
22693	20	How to Change the Message that Appears in 'Step 5: Billing and Delivery' of a Print Order in Webdesk	How To
22524	20	How to Configure Both Default Due Dates for Print Orders	How To
22513	20	How to Make Order Categories Not Web Viewable to Customers	How To
22411	20	How to Allow a User to Select Multiple Main Stocks for an Order	How To
22410	20	How to Edit the 'CLICK HERE FOR FILE TYPE GUIDELINES' Message on a Print Order	How To
22394	20	How to Resolve a User Getting a 'LOCKED OUT' Message When Logging Into Print Shop Pro®	How To
21803	20	How to Change the Message in the “What is this?” Tool Tip for Stock Weight	How To
21755	20	How to Clone a Template	How To
21369	20	How to Edit the Start Date of Your Fiscal Year in Print Shop Pro®	How To
21319	20	How to Assign CMYK Values to a Template Item	How To
20796	20	How to Upload/Change the Image for Invoices, Job Tickets & Shipping Labels	How To
20562	20	How to Add an Additional Special Stock for Your Order Category Finish Size	How To
20437	20	How to Populate the Customer Information From a Store Order to a Linked Print Order When the Store Order is Generated	How To
20400	20	How to Discontinue Images in the Image Library	How To
20329	20	How to Configure the Default Status for Store Orders Placed in Manager	How To
20223	20	Sample Validation Expressions	How To
19858	20	How to Configure a Print Order Form to Use Number of Originals or Sheets per Set	How To
19633	20	How to Clone an Order Category Finish Size	How To
19578	20	How to Create a New Stock Size When Cloning an Existing Stock	How To
19338	20	How to Enable Customers to Submit a Graphics Design Order When Graphics is Selected on a Print Order	How To
19332	20	How to Make Changes to a User's Profile as a Dev	How To
19271	20	How to Prevent Customers From Entering a Due Time on their Order Earlier Than the Configured Requested Time	How To
19063	20	How to Change the Message That Appears At the Top Above the Finish Size Options After Selecting An Order Category in Webdesk	How To
19029	20	How to Assign an Account Number and Permissions to a User	How To
19015	20	How to Modify the "What is this?" Description for Each Finish Size	How To
19014	20	How to Configure the Email Message That is Sent to a User After they Register	How To
18977	20	How to Register a User When You Do Not Have "Allow Register" Option Turned On	How To
18921	20	How to Create a New Option for Impositions	How To
18803	20	How to Use an Email Template to Alert Admin and Dev Users When a New Registrant Needs Activation	How To
18680	20	How to Change the Text That Appears on Print Order Invoices	How To
18677	20	How to Change Your User Name and Password	How To
18666	20	How to View Notifications for Stock Inventory that Needs to be Reordered	How To
18240	20	How to View the Charge Summary of an Order	How To
18180	20	How To Edit the Webdesk Finished Size Landing Page Text	How To
18163	20	How To Change the Address Information that Appears on the Delivery Option for Ship to Site	How To
18150	20	How To Locate a Discontinued Print Order	How To
17994	20	How To Set the Post-Cut Imposition for an Order Category Finish Size	How To
17805	20	How to Change the Message in "What is this" for Stock Styles on a Webdesk Print Order and How to Edit the Stock Style Descriptions	How To
17740	20	How To Allow for User Password Retrieval	How To
17603	20	How to Modify a Closed Order	How To
17457	20	How to Configure Statuses as "Completed" Statuses (Locked Orders) Completed, Complete, Statuses, Status, Locked, Lock, Order, Category	How To
17425	20	How to Edit the Price on Store Orders and Store Products	How To
17411	20	How to Turn Off the Projects Feature in Webdesk/Manager	How To
17353	20	How to Allow User Registration for Access to Print Shop Pro® to be Automatically Approved	How To
17317	20	How to Create a New Stock by Cloning a Pre-existing Stock	How To
17283	20	A stock detail on a print order has negative values for Sheets per Set and impressions The negative value for Sheets per set is creating a negative prices for Stock and Click Charges.	Issue
17231	20	How to Discontinue an Order Category	How To
17144	20	How to add a "Text Only" region to your template	How To
17132	20	How to Change Out the Equipment/Resource in an Inventory Press Assignment	How To
17104	20	How to Manage Permissions for Templated Items	How To
17039	20	How to Apply a Credit to a Print Order	How To
17032	20	How to resolve: "The Print Shop Web Order System is not currently available. Please try again later." "[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied."	How To
16962	20	Document Converter Not Converting Documents to PDF Document Converter isn't converting documents to PDF.	Issue
16904	20	How to Use an Email Template for the Confirmation Message for PSP Registration	How To
16890	20	How to Edit the Order Summary No Cost Displayed Message	How To
16851	20	How to Update Address (Shipping) Info in a Contact Record	How To
16847	20	How to Close or Discontinue a Project	How To
16844	20	How to Generate a Turnaround Time Report for Print Orders	How To
16841	20	How to Make Store Products Non-chargeable for Certain Sites/Departments	How To
16789	20	How to Generate a Report for Sales Tax	How To
16777	20	How to Discontinue a Site/Department Site, Sites, Departments, Department, Dept., Discontinued, Discontinue, Inactive	How To
16701	20	How to Configure the Pending File Approval Process Email	How To
16695	20	How to Troubleshoot and Resolve a "CONNECTION Error” Received At the End of Executing the PSP Website Update	How To
16671	20	How to Add or Modify Content for the Details Field within the Store Product	How To
16643	20	How to View/Edit Which Users Can Access an Account Number	How To
16578	20	How to Configure Volume Discount Method for Each Resource	How To
16574	20	How to Add Paper Stock Images to Paper Stock Colors	How To
16573	20	Allowing the User to Change the Site at the End of the Order (new feature in Version 14 of Print Shop Pro®) How to Allow the User to Change the Site at the End of the Order	How To
16571	20	How to Change the New Print Order Creation Method (New Feature in Version 14 of Print Shop Pro®) How to Change the New Print Order Creation Method	How To
16538	20	How to Configure a Template Item as a Two-sided Item (New Feature as of Version 14) How to Configure a Template Item as a Two-sided Item	How To
16519	20	How to Change the Imposition on an Existing Order How to Change the Imposition on an Existing Order	How To
16495	20	How to Prevent a Status Email Template From Sending Duplicate Emails	How To
16449	20	How to Enter Quotes into the Estimate Quantities Feature	How To
16448	20	How to Link an Existing Print Order to a Graphics Order and Vice Versa	How To
16447	20	How to Configure Print Shop Pro® to Automatically Select the Matching Site When an Account Number is Selected on a Webdesk Order	How To
16446	20	How to Configure Projects Not to be Visible in Print Shop Pro® Manager/Webdesk	How To
16434	20	How to Configure the Auto Population for All Shipping Fields	How To
16432	20	How to Assign a Graphic Design Order to a Specific Designer	How To
16372	20	How to Configure the Add-On Type for Mailing Orders and Add New Mailing Add-on Categories.	How To
16371	20	How to Close/Discontinue a Project	How To
16306	20	How to Configure an Image or Text to Use the Order Form Links	How To
16251	20	How to Determine the Correct User Profile if You Are Using Network Integration and a User Has Two User Profiles	How To
16231	20	How to Edit/Configure Stock Style Descriptions for Display on Webdesk Print Orders	How To
16064	20	How to Make a Stock Available as an Option for a Cover Stock on Webdesk Print Orders	How To
16036	20	How to Export a List of Contacts	How To
15843	20	How to Create a New Price Schedule	How To
15832	20	How to Modify the Homepage	How To
15740	20	How to Configure Order Statuses to Subtract Stock from Inventory	How To
15687	20	How to Access the Dashboard	How To
15657	20	How to Set Up Volume Discounts for Your Print Resource	How To
15653	20	How to Add/Modify Production Equipment Pricing - Offset Press	How To
15584	20	How to Add/Modify Production Equipment Pricing - Digital Copiers	How To
15565	20	How to Ensure Approvers Can See All of the Orders They Have Approved	How To
15477	20	How to Offer Multiple Options for Bindery	How To
15464	20	How to Turn On/Off the Ability to Manually Enter in Account Numbers on Webdesk Orders	How To
15400	20	How to Allow Black Ink on One Side and Color Ink on the Other Side in Manager	How To
15395	20	How to Ensure the Paper Stock Configured in an Order Category Finish Size is Available/Visible to Customers in Webdesk	How To
15390	20	How to Set Specific Finishing Options in an Order Category Finish Size as Default Options	How To
15369	20	How to Generate a Report on Orders by an Individual User	How To
15279	20	How to Set the Data Connection to the Print Shop Pro® Application	How To
15261	20	How to Update Contact Information to Display Accurately in Both "Contact Us" and on the Automated Emails from the print shop	How To
15160	20	How to Allow 8 1/2 x 11 Copies with 11 x 17 Folded Sheets	How To
15074	20	How to Globally Discontinue a Bindery Option	How To
15044	20	How to Generate a List of Orders by a Specific Order Category and then Export into Excel	How To
15043	20	How to Apply Add-ons to an Order in Print Shop Pro® Manager	How To
14996	20	How to Turn Off the Price Display for Store Products	How To
14994	20	How to Discontinue a Bindery Option in an Order Category Finish Size	How To
14975	20	How to Resolve "Server Error in '/PSP/appnet' Application" When Uploading an Excel File Using the "Import Account Numbers Option	How To
14974	20	How to Create an Option for Customer Provided Stock	How To
14965	20	How to Ensure Orders of a Specific Status Other Than "Complete" Appear On Sales Reports	How To
14962	20	DC Test	How To
14912	20	How to Create a New Order Category	How To
14852	20	How to Configure a Workflow Setup For an Order Category	How To
14836	20	How to Turn On the Display for Price on an Order Category Finish Size	How To
14832	20	How to Configure the Shipping Options for Business Cards	How To
14812	20	How to Turn On/Off Certain Finishing Options in an Order Category Finish Size	How To
14803	20	How to Send Emails Regarding an Order to Multiple Users	How To
14781	20	How to Discontinue a Contact	How To
14767	20	How to Have the Bindery Charge Per Set Instead of Per Sheet	How To
14739	20	How to Submit a Saved Quote Only Order as a New Print Order	How To
14723	20	How to Change Time Duration for the Automated Login Timeout	How To
14667	20	How to Turn On/Off the Ability for the Doc Converter to Include the Original File in Webdesk	How To
14658	20	How To Edit the Message on the Login Screen How can we edit the message that our users see when they go to log into Print Shop Pro®?	How To
14615	20	How to Configure the Print Shop Contact Info in Print Shop Pro®	How To
14388	20	How to Generate a Report on Orders by Department	How To
14387	20	How to Adjust the Login Timeout	How To
14373	20	How to Check if an Email was Sent to the Customer After the Order was Completed	How To
14340	20	How to Access the Print Shop Pro® Knowledge Base	How To
14310	20	How to Discontinue a Distribution List	How To
14309	20	How to Configure Stocks for an Order Category Finish Size	How To
14307	20	How to Turn On/Off the Price Display for Print Orders	How To
14264	20	How to Contact the edu Support Team for Technical Support	How To
14217	20	How to Set Up a Click Charge for Equipment/Resources	How To
14142	20	How to Edit a Completed Store Order While Keeping the Original Status Date	How To
14115	20	How to Solve Why a New User with a Name Similar to that of a Discontinued User Seems to be Non-existent	How To
14086	20	How to Troubleshoot Why An Account Number is Not in the Account Numbers List or Says "Not Found in Account # List" Next to it	How To
14081	20	How to Adjust Prices on Store Products	How To
14061	20	How to Configure Shipping Labels in Print Shop Pro®	How To
13918	20	How to Manage Permissions For Print Items	How To
13872	20	How to Access Reports on Bindery	How To
13860	20	How to Set Up Order Category Finish Sizes with No Click Charge	How To
13819	20	How to designate a User As a Designer	How To
13818	20	How to Correct the Linked Web Login User of a Contact Record	How To
13799	20	How to Add Email Recipients to an Email for a Print Order in Print Shop Pro® Manager	How To
13782	20	How to Enable/Disable Delivery Options for Webdesk Orders	How To
13755	20	How to Give a Current Employee Access to a Former Employee's User History	How To
13752	20	Emailing an Invoice from a Store Order in Print Shop Pro® Manager How to Email an Invoice from a Store Order in Print Shop Pro® Manager	How To
13749	20	Statuses Missing from Status Drop Down List in Print Shop Pro® Manager When viewing an order in Print Shop Pro® Manager, the drop down list for statuses only shows one status.	Issue
13748	20	How to Turn On/Off the Price Display For an Order Category Finish Size	How To
13708	20	How to Determine the Difference Between the General Invoice vs. Detailed Invoice What is the difference between the General Invoice and the Detailed Invoice in Print Shop Pro® Manager?	How To
13704	20	How to Create an Email Template for Projects	How To
13620	20	How to Allow the User to Modify the Delivery Info Mod for Ship To Address We are having a problem with being able to select the "Ship to Address" delivery option while placing a Print Order in Webdesk. It is grayed out and won't allow editing of the shipping address info. How can we fix this?	How To
13597	20	How To Set the SMTP Server for Print Shop Pro® Where can we set the SMTP server for Print Shop Pro®?	How To
13584	20	How to run an Add-on Report	How To
13546	20	Cloning Orders Cloning Orders	How To
13458	20	How to to enable the "No Charge" check box in the MISC area of Print Shop Pro® Manager	How To
13407	20	Informing the Customer of How Many of a Store Product Are In Stock and How many Are On Order From Vendors Is it possible for the print shop to alert the customer that a particular Store Product is either out of stock or on back order?	How To
13406	20	How to Change the "Conversion Message" That Appears When Attaching a Document to a Print Order in Webdesk Is it possible to change the "Conversion Message" that appears when attaching a document to a print order in Webdesk?	How To
13399	20	How to Prevent Customers From Selecting Weekends and Closed Dates as Due Dates for Their Orders	How To
13395	20	How to Generate a PDF Multiple Imposed File for Business Card Orders	How To
13348	20	How to Configure Print Items Generated by a Store Order to Automatically be Statused as "Submitted"	How To
13340	20	Changing the Price On Template Item Orders Is it possible to change the price on an order for a Template item? We've tried adjusting the price using the "Other Charge" function in the ADD-ON section, but we get a message telling us that the cost cannot be changed on template items.	How To
13326	20	How to Assign a Link to an Image to Modify the Homepage	How To
13323	20	How to Assign Users the Appropriate Level of Access in Print Shop Pro®	How To
13281	20	How to Search For An Order Using the Print Orders List	How To
13280	20	How to Order a Template Item in Print Shop Pro®	How To
13279	20	How to Place a Store Order in Print Shop Pro®	How To
13240	20	How to Define and Categorize Order Statuses	How To
13235	20	How to Configure and Use "Projects" to Combine New Existing Print Orders	How To
13231	20	How To Use Projects For Estimating Multiple Quantities	How To
13218	20	How to Make Newly Added Equipment Available In Print Shop Pro® Manager We just bought a new Copier and added it into the Equipment listing for our Print Shop Pro® site. However, it isn't available among the list of resources when we are editing an order in Print Shop Pro® Manager. Why is it not there?	How To
13130	20	How to Configure and Use "Projects" to Combine Existing Print Orders	How To
13108	20	How to Create a New Status	How To
13098	20	How to Place a Print Order in Webdesk	How To
13083	20	How to Configure Stock Defaults in an Order Category Finish Size	How To
13023	20	How to Limit Certain Stocks by Color Ink Limitations (Inventory Restrictions)	How To
12979	20	How to Configure both Default Due Dates and Maximum Due Dates for Store Orders	How To
12977	20	How to Configure "Paper Size Factor" When viewing the Charge Summary of an order, we see something called "Paper Size Factor." What is this and how does it affect an order? How can we edit this?	How To
12973	20	How to Configure Approvers to Be Able to See their orders and any order with an account number in which they admin permissions configured.	How To
12851	20	How to Show a List of File Attachments on a Job Ticket	How To
12778	20	How to Check an Order's Status History	How To
12771	20	How to Remove the Options For File Approval When a Customer is Uploading a File to an Order in Print Shop Pro® Webdesk	How To
12762	20	How to Set Up a Landing Page	How To
12755	20	How to Add Images For Your Store Products	How To
12747	20	How to Configure Automated Emails for Quote Only Orders	How To
12727	20	How to Discontinue a Print or Store Order	How To
12695	20	How to Configure Statuses to Automatically Send Out Emails Using Email Templates	How To
12657	20	How to Designate a User As a Designer	How To
12623	20	How to Enable Customers to Edit the Due Date Without Choosing a Date Earlier Than the Suggested Due Date We set a Due Date to better manage orders and requests. However, the customers are able to choose a date earlier than the suggested Due Date we put in. How can we prevent this without taking away the ability for customers to edit the Due Date?	How To
12563	20	How to Change the Name of Sets or Sheets per Set for an Order category Finish Size	How To
12551	20	Locating the Site Classification Markup Found in the Charge Summary How/Where to Locate the Site Classification Markup Found in the Charge Summary	How To
12520	20	How to Use a Print Order as a Template for a Store Product	How To
12495	20	How to Make the Subcategories Visible In Store Drop Down List if They Are Not Visible	How To
12472	20	How to Charge an Order to Multiple Account Numbers in Print Shop Pro® Manager	How To
12440	20	How to Check the Status History / Email History of An Order	How To
12439	20	How to Register to use Webdesk	How To
12421	20	How to Change the Imposition On a Pre-existing Order	How To
12414	20	How to Edit, Activate, and/or Deactivate Print Order Category Options	How To
12388	20	How to add or change images for Store Products	How To
12361	20	How to Configure the Maximum File Size to Upload to an Order	How To
12308	20	How to change the Imposition on a Template Order	How To
12240	20	Email Links Not Arriving at Proper Landing Page Links provided in confirmation emails or template emails from PSP do not point to the right PSP landing page.	Issue
12233	20	How to open up PDF files in Windows 10	How To
12212	20	How to attach an image file to a job ticket	How To
12199	20	How to Pull Reports for Orders Based on Order Category and Name of Customer Who Placed Order	How To
12173	20	How to Change the Name or Details of a Stock	How To
12146	20	How to Make Corrections to the Price of an Order	How To
12098	20	How to Setup Admins to Approve Orders for Webdesk Users	How To
12084	20	4 Levels of Access for Print Shop Pro® In User Management under the column for Access Level, there are options for Dev, PtShp, Admin, and User. What exactly are those and what are the differences between the four?	Issue
12082	20	How to Set Up Paper as a Store Product and Have It Subtract from Stock Inventory	How To
12061	20	How to Set an Order Category as a Print, Quick Copy or Store Item	How To
12010	20	How To Manage Permissions for Store Items	How To
11986	20	How to change the Primary Site in a user profile	How To
11981	20	How to track custom items such as labels, shirts, pens, mugs, etc., sent to outside vendors?	How To
11968	20	How to Assign Registered Users Account Numbers	How To
11916	20	How to change the category for a store product	How To
11893	20	How to Set Prices For New Finishing Options	How To
11855	20	Adding Images for Finishing or Finish Size/Order Categories Changing the images for Finish Size or Order Category	How To
11848	20	Cloning Another User's Order Is there any way for a user to copy an order submitted by another user?	How To
11845	20	How to Make Template Items Visible and Accessible To Customers	How To
11826	20	How to Prevent Users From Changing Predetermined Options for Bindings, Folds, Cuts, & Drills The print shop has predetermined settings for Bindings, Folds, Cuts, and/or Drills that we would rather the customer not have the ability to change. How do we either lock these settings or prevent them being presented to the customers?	How To
11824	20	How to allow new users to register for access to Print Shop Pro®	How To
11801	20	How to make a certain Category of Store Products the Feature Store Category; how to make certain Store Products the featured Store Products	How To
11713	20	Setting Up Accounts for Outside/Cash Customers	How To
11678	20	Store Orders Not Showing In "My Orders" (after Version 13.0.3 or higher) After updating Print Shop Pro® to Version 13.0.3 or higher, "Store Orders" not being displayed in "My Orders"	Issue
11677	20	Uploaded Image File Does Not Show We uploaded an image file to use for "order category/finish sizes" but it isn't showing. What went wrong?	Issue
11652	20	Unable to enter in "# of Originals" or "# of Sheets per Set" for a particular "Order Category/Finish Size" in Webdesk Unable to enter in "# of Originals" or "# of Sheets per Set" for a particular "Order Category/Finish Size" in Webdesk	Issue
11568	20	How to Configure Orders For Either Pending Approval or Automatically Approved Statuses	How To
11563	20	I'm configuring a finish size and want the stocks that I have chosen to be available whether black or color is chosen. The zero is in red and when I hover over it, it says "red number indicates additional configuration is required"	How To
11544	20	How to change the orginization name displayed on the job ticket	How To
11539	20	How to Adjust Stock Inventory to "0"	How To
11534	20	Cannot Edit Shipping/Address Info On An Order in Webdesk Cannot edit shipping/address info on an order in Webdesk	Issue
11510	20	How to set or adjust prices for stocks	How To
11503	20	How to execute the Data base update on a client other than the Server that SQL server is running	How To
11499	20	How to configure settings for PDF Proof & Hard Copy Proof in Webdesk	How To
11474	20	How to Edit the "Contact Us" Information	How To
11468	20	How to Adjust the Price of an Order in Print Shop Pro® Manager	How To
11216	20	Emails not going out If a customer submits an order that is "Pending Approval" they get the following message: "Order Submitted. There was an email error in attempting to sendan approval request to [Approver's email address here*]. Please contact this user directly regarding your order." If someone from the Print Shop attempts to send an email from within Print Shop Pro, they get the following message: "500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed."	Issue
10968	20	Narrowing Search Results for Orders Orders are not displayed when trying to initiate a search in Print Orders List	Issue
10965	20	Price does not show on job ticket for orders with only Add-ons When we print out a job ticket for an order where the only items are add-ons, the price does not show up.	Issue
10755	20	How to Ensure Stocks Are Visible in Webdesk	How To
9760	20	Proper Procedure for Changing the Application to Point to a New Server How to Change the Application to Point to a New Server	How To
9689	20	Problems with the Doc Converter even after we restart it Restarting the Doc Converter is not resolving the issue of certain file attachments	Issue
9341	20	No Account Numbers Available at End of Order Screen in WebDesk The drop-down list for Account Numbers is not available when a customer is trying to submit an order in WebDesk	Issue
9332	20	How to Turn Off the Option For Customers to Attach a File	How To
9094	20	How to Set the Due Date so That it is Automatically Calculated for the Next Business Day	How To
8742	20	Server Error in '/PSP/appNet' Application. - Arithmetic overflow error converting numeric to data type numeric. One of our users gets the following error message when attempting to log in: Server Error in '/PSP/appNet' Application. - Arithmetic overflow error converting numeric to data type numeric.	Issue
8728	20	How to Allow a User to Place an Order That Goes Over the Maximum Single Order Amount of an Account Number	How To
8463	20	PDF preview after file upload does not load. The box appears but no file image using Google Chrome Chrome PDF viewer does not load file to display using Google Chrome	Issue
8438	20	How to Discontinue User Profiles in User Management	How To
8358	20	"Change to My Address" in emails not working; sending email to the default email address When using the e-mail templates, we select the "Change to My Address" button when sending an e-mail, and have verified that the from address is the one expected. When users receive the e-mail, however, it is from the default address and not from the unique address to which it was changed.	Issue
8276	20	How to See Which Colors For a Paper Stock Are Available to Customers in Webdesk	How To
8275	20	How to Add a Rush Charge to an Order	How To
8274	20	How to Allow For Entering Multiple Account Numbers on an Order in WebDesk Is there a way for the customer to use multiple account codes without having to have the Print Shop do it for them?	How To
8232	20	How to Know What File Formats Are Supported For Conversion	How To
8227	20	How to set maximum spending limits on account numbers	How To
8123	20	How to generate a redirect file for the print shop pro website.	How To
7516	20	Setting up the Data Export Utility and getting errors or not successful connection to server I’m having a difficult time setting up the Data Export Utility. I'm getting an error message when I try to click on “Connect to Server” to bring up the screen. Or getting "Unsuccessful connection" in Export Specification form	Issue
7368	20	How best to handle overages and spoilage If a print request orders a certain amount of sheets but the press uses more sheets to cover for spoilage during the printing process, only the original number of sheets will come out of inventory, not the additional number of sheets. Obviously the customer should not pay for the extra amount of sheets, but the sheets do have to come out of inventory. What is the best way to handle paper used above and beyond the amount ordered?	How To
7215	20	How to Generate a Report to Include Discontinued Equipment	How To
6930	20	Error Message when updating to latest version of Print Shop Pro "Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)"	Issue
6899	20	How to change the status of a submitted print order	How To
6821	20	"Ambiguous column name 'OrderID'. ORDER BY items must appear in the select list if SELECT DISTINCT is specified" I receive the error listed below when selecting the COMPLETED status using the DASHBOARD. "Ambiguous column name 'OrderID'. ORDER BY items must appear in the select list if SELECT DISTINCT is specified"	Issue
6642	20	Price on order goes up too much when adjusting the number of sets When we increase the quantity on an order by 2 copies (sets), the price goes up way too much. We find that any time we change quantity, we have to go back and change the paper to a different stock and then change it back to the original stock so that the price is right.	Issue
6621	20	How to discontinue an account number so it can no longer be selected during the order process	How To
6618	20	How to unlock an order status to edit an order	How To
6381	20	How to Discontinue a Status	How To
6297	20	How to add images to the body of your home page	How To
6266	20	How to put an image file on job tickets	How To
6119	20	The Webdesk USER REPORT and ACCOUNT REPORT are not displaying any results. The Webdesk USER REPORT and ACCOUNT REPORT are not displaying any results.	Issue
6048	20	How to Access Reports	How To
6023	20	How to view account numbers available to a user	How To
5983	20	How to Add/Modify Store Inventory, Store Products, Store Items, Store Form (v11.2.0 or Higher)	How To
5679	20	Order Numbers Jump or Skip numbers Order Numbers Jump or Skip numbers	Issue
5592	20	How to set the default binding on print order form using WebDesk	How To
5526	20	Compatibility Issues with IE 11.0 or higher Print Shop Pro pages are distorted in Non Compatibility View for IE 11.0 or higher.	Issue
5506	20	How to adjust the Compatibility View Settings for Microsoft Internet Explorer (IE)	How To
5472	20	How to set up different click charges for different sizes on the same equipment	How To
5220	20	How to apply a discount to a Print Order	How To
5216	20	How to Export a List of All Paper Stocks with Prices to Excel	How To
5196	20	How to adjust the markup and/or sales tax	How To
5047	20	How to Access and Utilize Batch Print Reports	How To
5046	20	How to export or print filtered values from search results	How To
5037	20	Error Message When Selecting Completed Orders in the Dashboard When selecting completed orders in the dashboard, we receive an error message. We are running verison 11.0.0	Issue
5027	20	How to configure Print Order costs	How To
5026	20	How to Create Email Templates	How To
5019	20	How to EDIT the Stock in an Order	How To
4996	20	How to configure account number settings for users with ADMIN level access	How To
4968	20	How to Manage Store Inventory, Products, Items - (v11.0.0 - v11.1.5)	How To
4963	20	How to assign multiple account numbers to an order	How To
4949	20	How to Assign a Default Print Resource to a Stock (Inventory Press Assignment)	How To
4947	20	Not able to UNCHECK the LOCKED order box The LOCKED checked box is disabled and unable to UNCHECK	Issue
4946	20	How to give permission to review accounts for billing	Issue
4944	20	How to Set Up Cut-down Sizes	How To
4935	20	How to Set up Hot Folder	How To
4933	20	Field for entering the # of originals is not showing for end user The field for entering the # of originals is not showing for the end user.	Issue
4921	20	How to Have a New Customer Register as a Print Shop Pro® Webdesk User	How To
4920	20	How to get a list of the number of print jobs per contact	How To
4916	20	Discontinued resource is automatically selected when placing an order When submitting a new order, the system selects a discontinued printer instead of a current printer.	Issue
4870	20	Set ALLOW Cover Stock for Quick Copy Order Category form and is not showing as option to customer The Cover Stock option has been enabled for Quick Copy Order Category and is not showing as an option during order process	Issue
4857	20	Receiving notification when a print job is submitted as a quote Needs notification of when a print job is submitted as a quote	Issue
4843	20	Muhimbi Docconverter not converting documents. Using Server 2012 R2 Installed Muhimib DocConverter on Server 2012 R2. The converter does not convert Excel, Word or Powerpoint documents.	Issue
4833	20	The letter "n" is added to any customer's name, who doesn't have a middle initial The Letter "N/A" is displaying in many users profiles.	Issue
4778	20	Stock listed in Charge Summary but not listed in Stock Detail The pricing is incorrect on the a job ticket when there is stock listed in Charge Summary Detail and not in Stock Detail	Issue
4777	20	Store Product notes displaying on Invoice and Order History to customer Notes listed in Store Product detail are displaying to customer and on Invoices	Issue
4776	20	System is not displaying local time zone for hosted website System is not displaying local time zone for hosted website	Issue
4729	20	How to configure stock colors to show on the print order form	How To
4664	20	Customers are able to enter their own account number. How do I turn this off? It seems that on-line customers are able to enter their own account codes. How do I stop this from happening? A customer did not see her account code for choosing, so she entered it herself. She had changed departments, and therefore had a new account code and site number. I did let her know that if she did not see her account number, in the future, to let me know so that I can add it to her profile. It concerns me however, that they are able to add a number, which shows up now in the listing. I suppose I can discontinue her entry. Thanks much	Issue
4613	20	How to Create/Modify Add-On Transactions	How To
4156	20	Configuring User Access Levels Can you tell me the difference between access levels for users in Print Shop Pro?	How To
3867	20	How to Add Sites/Departments into Print Shop Pro®	Training
3683	20	How to generate or modify an Print / Copy order	How To
3681	20	How to Configure Order Category / Finished Sizes	How To
3516	20	How to add an image to the Columns on the Home Page.	How To
3406	20	How to EDIT the INFORMATION ONLY of an order designated with a Completed order status	How To
3405	20	How to EDIT the PRICE of an order designated with a Completed order status	How To
3404	20	How to Manage Order Status Codes	How To
3391	20	How to Add/Modify Paper Inventory Stock	How To
3352	20	How to set the Default Email Template for an Order Status	How To
3351	20	How to set the Default Order Status for an Email Template	How To
3350	20	How to add/modify email templates	How To
3067	20	Service Unavailable You receive a page displaying Service Unavailable when accessing the Website	Issue
2976	20	Add new Resource/Equipment in Manager Equipment is not showing up on Pricelist (Fixed Prices Schedule).	Issue
2953	20	How To Approve a User's Account to WebDesk?	How To
2812	20	Print Shop Pro System Implementation Plan System Implemenation Plan	How To
2811	20	How to turn off prices on shipping label?	How To